Your tickets.
Your brand.
Your money.
Sell timed sessions, parties and events from your own booking page. Our fee is 3%, there's nothing monthly, and every booking quietly works to bring you the next one.
Your order
Apple Pay and Google Pay supported
powered by HatchDoors open.
Everything else is handled.
Selling, checking in and cashing up. One system, any device.
Awkward schedules, handled
Sessions that repeat every week, ticket types at different prices, capacities per slot and the odd one-off. All under one venue.
Use your kit, or ours
Scan tickets and take payments on any phone or tablet you already own. Need proper kit for the day? Card readers, tablets and 4G, to hire.
A till for walk-ins
The Sell screen turns any tablet into a till for cash or card, then cashes up each till at the end of the day.
Guests sort themselves out
They can add or drop tickets, or move to another time, straight from their confirmation. Without tying up your desk mid-session.
Every booking goes and gets you the next one.
They bring their friends
Once they've booked, one tap posts the plan to their group chat, previewing with your photo and your name on it. Their friends book the same session.
Google reviews, asked for automatically
A friendly ask lands the day after their visit, while it's still fresh. More reviews is the best thing a local venue can do to get found.
Lost bookings, chased back
Someone wanders off mid-booking and Hatch nudges them an hour later. Revenue quietly recovered, nothing for you to do.
Your events, published to Google
Every session goes out as structured event data, the kind Google uses for event results and "things to do near me".
The day after their visit
"How was it?"
Every guest gets a friendly ask for a Google review, sent automatically, with nothing for you to remember.
Tell us about your venue
What you run, how you sell it now, and what a busy day looks like.
We build your page
Your logo and colours on a booking layout we've already refined to convert. Nothing for you to design.
Add your sessions
Events, ticket types, prices and times, all from your phone.
Connect Stripe
A guided sign-up so your takings land in your own account. We're on hand if you get stuck.
*Stripe has to verify your account before you can take money. That part is usually the longest, and it's the one bit that isn't in our hands.
Simple pricing. 3% a booking.
No setup fee, no monthly minimum, and no tiers to be upgraded into.
of what you sell.
Stripe's card fees apply on top, as with any card payment. All in, roughly 4.5% + 20p a booking.
- Into your own Stripe account
- Paid as tickets sell
- No monthly fee, ever
- Rolling monthly, no lock-in
- Absorb our 3% or pass it on as a booking fee, your call
On a £40 family booking
*Based on a common published rate of around 7% plus 59p a ticket. Because that 59p is charged per ticket, the gap widens with the size of the party.
Straight answers.
What does it cost?
3% of what you sell. All in, with card fees, that's about 4.5% + 20p a booking. No setup fee, no monthly minimum.
Do I need anything to take payments?
Just a Stripe account, and setting one up is part of onboarding: a button takes you to Stripe's own sign-up and we're there if you get stuck. Your takings land in your own account as tickets sell, so you're never waiting until after an event to be paid. Apple Pay, Google Pay and fraud protection come with it.
What about refunds?
You refund from your dashboard in a couple of clicks, full or partial, and the money goes back the way it came.
How long to get started?
Once your venue's set up you can build events and open sessions the same day.
Can it match my brand?
Your logo, your accent colour, and your own link at yourvenue.hatchtickets.co.uk, all on our proven booking layout.
I run more than one venue. Can Hatch cope?
Yes. Venues can be grouped under one login, each keeping its own brand, booking page and Stripe account, and you switch between them from a single dashboard.
Can I plug in my own analytics or ads?
Yes. Add your Meta Pixel or Google Analytics ID and your booking page tracks visits and purchases for your campaigns, with cookie consent handled for you.
How do guests get in?
They show the QR code from their confirmation email and you scan it at the door.
What happens when I need help?
Email us, phone us, message the WhatsApp group we set up for your venue, or tap Help on any dashboard screen. Whichever you pick, you reach a founder rather than a call centre.
Fifteen years of retail and of booking through other companies' ticketing systems taught us what support feels like when it goes quiet on your busiest afternoon. That is the part we most wanted to get right.
The box office
belongs to you.
Tell us about your venue and we'll show you it running with your own tickets, live.
Rather look around first? See it running at Hatch Park. Or email a founder direct: demo@hatchtickets.co.uk